reservation system for
your business

A reservation in the reenio system doesn't have to mean just a booked slot in a calendar – it can also mean a ticket. It's just a different way of looking at what you're offering customers, what they're buying, and how the whole process then unfolds.

Every reservation carries everything you'd expect from a ticket – a unique code, a QR code for quick check-in, and information about the time and exactly what it can be used for. From this perspective, selling tickets is a fundamental way of using the reservation system. A ticket is often understood as a document that, for example, matches the visual identity of an event and also contains additional information. All of this can also be provided in the reenio system, where you can create your own design for the reservation confirmation = the look and content of the ticket.

The customer receives their ticket by e-mail right after payment, can save it to their Apple or Google Wallet, and you simply scan it with the mobile app at the entrance. If you want to sell tickets for events, it's really nothing more than a reservation with online payment and a custom confirmation design.

Want to know how satisfied your customers are? Just send them a request for a review once the event has ended. The reservation system can help with this and can automatically send, store, and process satisfaction surveys from customers.

Gathering feedback works by combining two features – a review form and custom messages. The review form defines the custom questions of various types that you want answers to, as well as a star rating. This form can then be linked to a custom message, which ensures it's sent to the customer according to defined rules and based on a specific event.

Offer customers a reservation for a fixed time slot with a limited capacity – ideal wherever more than one person needs to be able to attend an event, but not more than you're able to serve.

With the Full single event type, a customer always books the whole event as set, i.e. a fixed time slot from – to, with no option to choose a custom time. This is typically an event with a higher capacity, taking place at a fixed time – suitable for sports events and lessons, seminars, lectures, concerts, exhibition openings, one-off courses, workshops, or tours.

For this type you can also enable a so-called waiting list, where a customer can still express interest in booking even after all available capacity has been used up. This event type also supports creating recurring reservations and supports online events.

Automate communication with customers exactly to your needs – from reminders, through satisfaction surveys, to marketing offers, in the form of e-mails or SMS messages. The possibilities of custom messages are, however, far broader. Custom messages can also be used to notify an external system or device, or to inform administrators or employees.

Custom messages allow you to set up sending of messages tied to a specific event in the reservation process and a corresponding moment in time. The event can be automatic (creation of a reservation, end of an event, etc.) or tied to a manual change of a reservation's status in the administration or mobile app.

• E-mail

  The basic type of custom message, where a text e-mail message with your own content is sent.

• SMS

  A popular message type which, although limited in size and format, offers greater delivery certainty.

• Webhook

  A technical solution for notifying an external system that some event has occurred. Typically used for various automations.

• Mobile app

  A quick way to send a notification directly into a specific reenio mobile app.

• Smartemailing

  If simple text content for an e-mail isn't enough, you can use templates and sending via the Smartemailing tool.

Unlike system notifications, which have a fixed structure and content, with custom messages you decide the content and purpose yourself – typically these are used for a thank-you or a request for feedback after an event ends, a reminder before an upcoming event, a marketing offer, booking instructions, birthday or name-day wishes (even with a gift coupon), or a reminder to a customer who hasn't booked for a while.

The content of custom messages can also contain so-called placeholder variables, which are replaced with the corresponding value when the message is actually sent, e.g. the customer's name or the reservation's start time. Custom messages are assigned to events via message groups, so there's no need to set up rules for every event separately, while still keeping flexibility for different situations and needs.

A special feature of certain message types and specific events is the ability to add dynamic elements to a custom message – a satisfaction survey or a generated coupon code. It's entirely up to you how you integrate these options into your marketing activities.

Keep a clear customer database with a reservation history and a whole range of related tools. The reenio system automatically builds the customer database based on reservations made or direct registration. A registered customer gains the ability to log in and manage their reservations directly within the reservation page. If customer credit is used, they can see their balance within their account and top it up online.

Depending on your settings, a reservation can also be allowed without registration, simply by entering an e-mail address or phone number, which is especially suitable where you don't expect one specific customer to use the reservation system regularly and often.

A well-maintained, extensive customer database is an important marketing tool. The system offers the option of bulk sending e-mail or SMS messages, which is useful for reaching customers with a new offer, a discount campaign, but also operational information or as part of crisis management.

The customer database naturally contains personal data, which today requires a certain approach to how it's handled and protected. The reservation system allows you to set up automatic deletion of personal data after a chosen period, and also keeps track of customer requests to have their data deleted. This makes it easier to meet GDPR requirements in line with the rules defined for your particular business.

If you need to import a customer database from another system or a manually maintained spreadsheet, that's no problem – an existing customer list can be easily and smartly imported into the reenio system.

Let customers pay for their reservation or tickets online right away, before the service is provided – faster, more convenient, and with the certainty that the reservation will be paid, and therefore used.

The reenio system allows you to require prepayment as part of the booking process, so a customer's reservation only becomes valid once paid. You decide yourself whether online payment is mandatory, or whether you leave it up to the customer to pay on site. With mandatory payment, you can set a deadline by which a new reservation must be paid, otherwise it is automatically cancelled and the slot is released for another customer.

For online payments you can choose from several supported payment gateways. The reservation system then handles the technical connection and communication with the chosen gateway, but all business and formal matters are handled directly with the payment gateway provider – you keep the money you receive under your own control, in your own merchant account.

• GoPay

  An online payment gateway offering a wide range of payment methods, from card payments to fast bank transfers, Apple Pay, or Google Pay.

• Comgate

  Another Czech payment gateway that also operates in other European countries. Its payment methods vary and cover common needs.

• Stripe

  A global payment gateway that is becoming increasingly popular. It offers fast integration and approval, so you can start accepting payments within minutes.

• Bank transfer

  A special type of payment method where the reservation system itself can generate a QR code for payment and then automatically verify and match received payments.

After a successful payment, the system automatically marks the reservation as paid and generates and sends the customer a payment document. The reenio system offers a wide range of options and features for working with payments, including exports, refunds, and more. However, it should be noted that reenio itself is not an accounting system.

Offer customers the option to save their ticket, reservation, or coupon directly to their phone, in an app they already know and use – Apple Wallet or Google Wallet.

The reenio system lets customers add the QR code for a reservation or ticket directly to their Apple or Google system wallet, so the customer doesn't need to look up a confirmation e-mail or print a document – the code is saved right on their phone, where they can easily find it when they arrive.

The same option can also be used with coupons – meaning QR codes for gift coupons, discount codes, and punch cards. For a coupon that's drawn down gradually, this solution has one huge advantage: the customer can see their current balance directly in their phone's wallet.

For the customer, this is primarily about convenience and a lower risk of losing or forgetting a ticket or coupon – for you, it means a somewhat smoother and faster check-in process for tickets and coupons.

Offer customers a booking for an entire course or cycle of lessons at once – the event is always booked as a single unit, rather than day by day separately.

This event type is fairly specific and lets you define a set of events that are always booked together as a single unit. A typical example is a course taking place every Monday from 9 to 11 for 3 months – a customer doesn't book each Monday separately, but rather books the whole course at once, as an indivisible sequence.

A sequence can also be edited, by using recurrence for the event and then editing individual occurrences, which ensures that all events remain part of the defined sequence. So it's no problem to create a sequence with Monday sessions at 5pm and Wednesday sessions at 7pm.

A sequence is particularly suited to dance courses, swimming courses, educational courses, language classes, kids' clubs, and similar recurring activities.

Tailor the reservation system to your business – whether you run a sports facility, a beauty salon, a rental business, or organize educational courses, the system can flexibly respond to the various needs and ideas linked to your particular type of business. Of course, it's still a universal cloud system rather than a custom-built solution, so some very specific ideas about how it should work or look might not actually be achievable.

The system offers a wide range of settings that make it easier to tailor booking to your specific customers and business. The foundation of this flexibility is the different event types (Full single event, Intervals, Full sequence, Any time, Multi-day, Coupon, Seat reservation), from which you can choose the most suitable one – from one-off workshops, through hourly rentals of sports facilities, to multi-day stays or selling event tickets.

Building on this foundation is a whole range of further settings that let you fine-tune the process further: custom booking forms for collecting specific data, various types of prices and discounts, online payments and payment by credit, reservation approval, waiting lists, collision protection between resources, or automated communication using system and custom messages. Thanks to user roles, you can also involve your whole team with correctly set permissions, and connect the reservation system to other systems as needed via the API or webhooks.

So the system grows together with your business – from a simple setup with minimal configuration, all the way to a comprehensive solution using most of the available features at once.

Calendar synchronization lets you connect the reenio system with an external calendar. This is typically a connection with Google Calendar, and is set up simply by logging in with your Google account and granting access.

Reservations created in the reenio system will appear in your calendar, but the reverse doesn't happen – reservations aren't created from events in your Google Calendar (the booking process is complex enough that a calendar event alone isn't sufficient). In the other direction, i.e. from Google Calendar into the reenio system, synchronization is therefore only limited – events can be synchronized as time blocks, so that no new reservation can be created for that particular date and time.

Offer loyal customers a more convenient way to pay for repeat visits – a punch card for a set number of visits or value, or top-up customer credit.

The reenio system offers several ways to let customers pay for reservations based on a previously prepaid value, instead of individual direct payments.

Punch cards work as a special type of coupon with a set number of visits or a gradually drawn-down amount (credit-based punch card). Applying the punch card code adjusts the reservation price accordingly, either by subtracting a defined amount or applying a discount of up to 100%. These codes don't have to be tied to a specific registered customer account, so they can be used easily and flexibly. They can also be restricted to specific events, so you clearly define which offered activities a punch card can be used for and which not.

Customer credit, on the other hand, works as a virtual wallet linked to a registered and logged-in customer account. A customer can top up their credit themselves online via a payment gateway (potentially with a bonus), or you can top it up manually in the administration, for example when paying in cash at reception. A credit wallet can in principle also have an expiration set.

Both solutions can be used effectively together with online payments, where the whole process of purchasing punch cards or credit can be fully automated. There are many possibilities, and it always depends on your specific settings and how you think through how and under what rules these customer-loyalty tools will work for your particular type of business.

Set prices for customers exactly to match your offering – different customer categories, discounts for longer bookings or bookings made well in advance, discount coupons, and any combination of all of these.

The price of a reservation in the reenio system doesn't have to be just a single fixed number – the system provides tools to price your offering intelligently and precisely, in line with how your business works. You can set different pricing categories, for example admission for an individual or a family, which are then automatically factored into the reservation based on the customer's choice.

On top of that, you can tailor the price to the specific circumstances of the reservation – for example, giving a discount to customers who book well in advance, or setting a different rate for a longer stay or rental. Thanks to a custom booking form, you can then easily offer add-on services or a discount for a selected group of customers.

For marketing campaigns and controlled access to selected events, discount coupons are useful, with their own settings for validity and number of uses – whether it's a one-off promotion, a loyalty discount, or a closed group for whom you only open up an event when the corresponding code is used.

The power of this pricing approach lies in the fact that all these tools can be combined and used together as needed. The final price always reflects exactly how you want to offer your services and what the customer themselves chooses.