More than a reservation form

The reenio system is a modern online reservation system (software not only for managing reservations) that enables companies and entrepreneurs to easily manage reservations, sell and process tickets, use payment gateways, communicate with smart locks and much more.

The reenio system is intended for all entrepreneurs, companies, and other entities that offer direct services to customers or interact with them. The reenio reservation system finds its use with various sports facilities, small services (hairdressing, massages, etc.), education, room rentals, concerts, and many other types of businesses.

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5,202

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Choose your subscription

For small entrepreneurs or for getting acquainted with the reenio system, the FREE package, which we offer FREE OF CHARGE and forever, may be sufficient.

If you are serious about online bookings, then choosing one of the subscriptions is definitely the right choice. You can select the one that best suits your business. The subscriptions not only offer different limits on the number of bookings and other parameters, but also specific features and options.

FREE

You can try the system for FREE and without any time limit or run your business immediately

FREE
 

50 monthly reservations
e-mail and SMS notifications
mobile application
custom forms
continuous improvement and updates
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BUSINESS

An efficient and economical subscription suitable for most types of business of varying scope. Brings extra features over FREE

from €10.67
excl. VAT / month

1,000 monthly reservations
80 credit included monthly
multilingual reservation page
synchronization with Google / Outlook calendar
online payments
without showing advertisements
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PREMIUM

Suitable for extensive deployment without restricting limits and with the possibility of running on its own domain.

from €26.67
excl. VAT / month

20,000 monthly reservations
150 credit included monthly
employee notifications
user role Employee
coupons, gift vouchers
custom messages and e-mails
cash desk
API
bank transfer payments
operation on a custom domain
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Explore information about reservation system applications for various business sectors and find out how a booking system can help you specifically.

Are you wondering whether an online reservation system is right for you? Check out the FREQUENTLY ASKED QUESTIONS or visit the DOCUMENTATION pages and try the reenio system.

Continuous updates

The system is constantly evolving and responding to developments, not only in technology but also by continuously reflecting current legislative requirements. Thanks to the SaaS concept, it is continuously updated for all users, with no need for installation or any manual intervention.

Continuous updates

more in the documentation

The reenio system is under continuous, ongoing development, which brings new features, integrations with other tools and devices, and improvements to existing features and elements of the administration and the reservation page. Development follows both the needs of users and their businesses, as well as developments in the technology world – new technical solutions or web technologies are gradually incorporated into the system so that every user can work with them effectively.

Development also automatically responds to current formal and legislative requirements, for example in the area of personal data protection (GDPR) or obligations related to reporting illegal content or online withdrawal from a contract. Thanks to this, you can run the reservation system in compliance with current rules without having to track and address every legislative change yourself.

Thanks to the system's concept, which uses cloud technologies for its operation and works as SaaS (Software as a Service), it always holds true that new features or updates are available to all users. The availability of these features and changes is always automatic, and the user doesn't need to carry out any system update or installation.

You can find an overview of news and current changes on an ongoing basis in the documentation or in the system's administration.

Event: Custom time

A reservation type where the emphasis is on a high degree of flexibility in timing. It allows dynamic definition of time windows, where the customer chooses the length of the reservation, its start time, capacity, and so on.

Event: Custom time

more in the documentation

Offer customers a booking at exactly the time that works for them and for you – they don't have to fit into predefined time blocks like with the Interval type; they simply choose the start and length according to the event's settings.

With the Any time event type, you define a time window within which a booking is possible, and further settings determine in what time increments a reservation can start and how long it can last. This is suitable where opening hours are the basis, and it's typically used for providing various services such as renting spaces, massages, hairdressing, tanning, or personal meetings.

Combined with collision protection, this type offers a very flexible way to offer various services, at different prices and with different durations, in such a way that booking one service blocks the offering of other services at the same time.

Smart lock integration

Connecting reservations with smart locks from Igloohome, Nuki, or the Unifi Access system allows customer access to be automated with PIN codes – without any need for personal contact or handing over keys.

Smart lock integration

more in the documentation

You can connect reservations in the reenio system directly with supported smart locks and thus automatically control customer access.

Supported locks include Igloohome (offline operation is also possible thanks to algoPIN technology), Nuki, and the Unifi Access system from Ubiquiti. Each has its own specifics and is an ideal solution for different types of operation and scenarios.

  • Igloohome

    Not just online operation via an internet gateway, but also a standard offline mode using the algoPIN algorithm.

  • Nuki

    A well-known and proven smart lock brand with an online cloud solution.

  • Unifi Access

    A professional solution for demanding operations, enabling full access control and integration with, for example, a camera system.

The whole process can work according to your specific settings, but typically, for example 1 hour before a paid reservation begins, a unique PIN code valid only for that customer and for the duration of their reservation is automatically generated and sent to them. With Igloohome there is an option where the lock doesn't need to be connected to the internet and the customer still receives a unique PIN code. However, an online connection offers greater flexibility and control over access.

To use this integration, you need to have the REENIO Connect feature active in the administration and the ability to use Custom messages, through which the automation itself takes place. The unique PIN code is then sent to the customer via e-mail or SMS.

Punch cards and customer credit

Customers who use your services repeatedly and regularly will welcome an efficient way to pay for them, including a discount. Whether it's a punch card for a certain number of visits or a set value, or top-up credit that customers draw down, this feature has you covered.

Punch cards and customer credit

more in the documentation

Offer loyal customers a more convenient way to pay for repeat visits – a punch card for a set number of visits or value, or top-up customer credit.

The reenio system offers several ways to let customers pay for reservations based on a previously prepaid value, instead of individual direct payments.

Punch cards work as a special type of coupon with a set number of visits or a gradually drawn-down amount (credit-based punch card). Applying the punch card code adjusts the reservation price accordingly, either by subtracting a defined amount or applying a discount of up to 100%. These codes don't have to be tied to a specific registered customer account, so they can be used easily and flexibly. They can also be restricted to specific events, so you clearly define which offered activities a punch card can be used for and which not.

Customer credit, on the other hand, works as a virtual wallet linked to a registered and logged-in customer account. A customer can top up their credit themselves online via a payment gateway (potentially with a bonus), or you can top it up manually in the administration, for example when paying in cash at reception. A credit wallet can in principle also have an expiration set.

Both solutions can be used effectively together with online payments, where the whole process of purchasing punch cards or credit can be fully automated. There are many possibilities, and it always depends on your specific settings and how you think through how and under what rules these customer-loyalty tools will work for your particular type of business.

Google and Apple Wallet

Today's customers are used to having everything quickly available at hand. Thanks to support for Google and Apple Wallet, they can save a ticket, reservation QR code, or coupon directly to their phone without needing to print a document or search for an e-mail.

Google and Apple Wallet

Offer customers the option to save their ticket, reservation, or coupon directly to their phone, in an app they already know and use – Apple Wallet or Google Wallet.

The reenio system lets customers add the QR code for a reservation or ticket directly to their Apple or Google system wallet, so the customer doesn't need to look up a confirmation e-mail or print a document – the code is saved right on their phone, where they can easily find it when they arrive.

The same option can also be used with coupons – meaning QR codes for gift coupons, discount codes, and punch cards. For a coupon that's drawn down gradually, this solution has one huge advantage: the customer can see their current balance directly in their phone's wallet.

For the customer, this is primarily about convenience and a lower risk of losing or forgetting a ticket or coupon – for you, it means a somewhat smoother and faster check-in process for tickets and coupons.

Customer database

An overview of your customers, their details, and history is key to any business. The customer database not only records this data but also provides tools for communication, data export, and meeting GDPR requirements.

Customer database

more in the documentation

Keep a clear customer database with a reservation history and a whole range of related tools. The reenio system automatically builds the customer database based on reservations made or direct registration. A registered customer gains the ability to log in and manage their reservations directly within the reservation page. If customer credit is used, they can see their balance within their account and top it up online.

Depending on your settings, a reservation can also be allowed without registration, simply by entering an e-mail address or phone number, which is especially suitable where you don't expect one specific customer to use the reservation system regularly and often.

A well-maintained, extensive customer database is an important marketing tool. The system offers the option of bulk sending e-mail or SMS messages, which is useful for reaching customers with a new offer, a discount campaign, but also operational information or as part of crisis management.

The customer database naturally contains personal data, which today requires a certain approach to how it's handled and protected. The reservation system allows you to set up automatic deletion of personal data after a chosen period, and also keeps track of customer requests to have their data deleted. This makes it easier to meet GDPR requirements in line with the rules defined for your particular business.

If you need to import a customer database from another system or a manually maintained spreadsheet, that's no problem – an existing customer list can be easily and smartly imported into the reenio system.

Waiting list

If there's high demand for an event, it can be useful to let a customer "join" as a waiting-list candidate. That customer then waits until they receive information (e-mail, SMS) that their turn has come and their reservation has become a full reservation.

Don't lose customers just because an event is already fully booked – let them sign up for a waiting list and automatically notify them as soon as a place opens up for them because an earlier customer cancels their reservation.

The waiting list feature lets customers express interest in a reservation even when an event no longer has free capacity. A reservation doesn't get created for them at that point yet – the system simply records their interest, including their details. As soon as the corresponding capacity becomes available (e.g. another customer cancels their reservation), the system automatically picks a waiting-list candidate from the queue based on order and capacity and creates a standard reservation for them with everything that entails – sending a confirmation, a possible payment request, cancellation rules, and so on. If a candidate on the waiting list doesn't get a spot, the system no longer notifies them any further.

This feature is only available for the Full single event type and must first be enabled and configured for the specific event.

Dynamic pricing

Conditional prices, price variants, discount codes, and so on – this is all part of the extensive options for how the price of a reservation is calculated. Combined with online payment, it's a significant business and marketing tool.

Dynamic pricing

more in the documentation

Set prices for customers exactly to match your offering – different customer categories, discounts for longer bookings or bookings made well in advance, discount coupons, and any combination of all of these.

The price of a reservation in the reenio system doesn't have to be just a single fixed number – the system provides tools to price your offering intelligently and precisely, in line with how your business works. You can set different pricing categories, for example admission for an individual or a family, which are then automatically factored into the reservation based on the customer's choice.

On top of that, you can tailor the price to the specific circumstances of the reservation – for example, giving a discount to customers who book well in advance, or setting a different rate for a longer stay or rental. Thanks to a custom booking form, you can then easily offer add-on services or a discount for a selected group of customers.

For marketing campaigns and controlled access to selected events, discount coupons are useful, with their own settings for validity and number of uses – whether it's a one-off promotion, a loyalty discount, or a closed group for whom you only open up an event when the corresponding code is used.

The power of this pricing approach lies in the fact that all these tools can be combined and used together as needed. The final price always reflects exactly how you want to offer your services and what the customer themselves chooses.

Custom messages

Automating communication with customers based on specific requirements and events brings a powerful tool that supports and improves how well informed your customers are, simplifies processes, and also improves your marketing work and how you gather feedback.

Custom messages

more in the documentation

Automate communication with customers exactly to your needs – from reminders, through satisfaction surveys, to marketing offers, in the form of e-mails or SMS messages. The possibilities of custom messages are, however, far broader. Custom messages can also be used to notify an external system or device, or to inform administrators or employees.

Custom messages allow you to set up sending of messages tied to a specific event in the reservation process and a corresponding moment in time. The event can be automatic (creation of a reservation, end of an event, etc.) or tied to a manual change of a reservation's status in the administration or mobile app.

  • E-mail

    The basic type of custom message, where a text e-mail message with your own content is sent.

  • SMS

    A popular message type which, although limited in size and format, offers greater delivery certainty.

  • Webhook

    A technical solution for notifying an external system that some event has occurred. Typically used for various automations.

  • Mobile app

    A quick way to send a notification directly into a specific reenio mobile app.

  • Smartemailing

    If simple text content for an e-mail isn't enough, you can use templates and sending via the Smartemailing tool.

Unlike system notifications, which have a fixed structure and content, with custom messages you decide the content and purpose yourself – typically these are used for a thank-you or a request for feedback after an event ends, a reminder before an upcoming event, a marketing offer, booking instructions, birthday or name-day wishes (even with a gift coupon), or a reminder to a customer who hasn't booked for a while.

The content of custom messages can also contain so-called placeholder variables, which are replaced with the corresponding value when the message is actually sent, e.g. the customer's name or the reservation's start time. Custom messages are assigned to events via message groups, so there's no need to set up rules for every event separately, while still keeping flexibility for different situations and needs.

A special feature of certain message types and specific events is the ability to add dynamic elements to a custom message – a satisfaction survey or a generated coupon code. It's entirely up to you how you integrate these options into your marketing activities.

Gift coupons

A discount for new and loyal customers, a gift for using a specific service, or a gift of a certain value? The gift coupon feature can handle all of this, offering not only flexible coupon types but also direct online sales of them.

Offer your customers gift coupons for your services, and at the same time let them buy gift coupons online – the customer immediately receives their coupon by e-mail and can give it as a gift or use it right away.

Gift coupons are part of the broader discount coupon and punch card functionality, with a similar approach and possible uses for all these tools. You create a coupon with predefined parameters – a set validity period, discount amount, or value – and assign it to specific events it can be applied to (so you can have different coupons for different service offerings, or events that don't accept coupons at all). The customer then receives a coupon code, either directly from you or through an online purchase.

  • One-off redeemable amount

    A classic coupon with a fixed monetary value, typically for one-off use as a gift.

  • Percentage discount

    A discount coupon for a proportional amount, typically suitable for giving to new customers or as a punch card, etc.

  • Gradually redeemable amount

    The coupon has a certain monetary value which is used up gradually – a form of virtual wallet.

  • No discount

    A type of coupon that doesn't adjust the price at all, but can be used, for example, to restrict reservations to a limited group of customers.

For genuine gift coupons, the ability to create your own design (PDF) is important, reflecting not just your visual style and intended use, but also allowing space for a dedication and so on.

API and automation

If the reservation system's built-in options aren't enough, you can use the API and implement the functionality you need yourself, using the data provided by the system. Using the API brings a new dimension of process and data automation in connection with the reservation system.

API and automation

more in the documentation

Connect the reservation system to other applications, smart devices, or automation processes according to your own needs, using the API (Application Programming Interface).

Being able to use the API interface brings a completely new perspective on how you can work with the data managed and provided by the reservation system. Using HTTP-based queries, you can retrieve specific data about reservations, customer overviews, accounting documents, code lists, and more.

Another important element in this regard is so-called Webhooks. These are notifications that can notify any external system, based on an event that has occurred, that a new reservation has been made, that a payment has been received, and so on. Combining Webhook notifications with subsequently retrieving data via the API can result in a comprehensive implementation of your own data-processing logic.

So if you need to build your own statistics dashboards, control lighting in a hall based on ongoing reservations, turn on sauna heating, or communicate with a smart lock, and so on, then using the API offered by the reservation system is essential. A typical use is also a direct connection to automation services such as Make or Home Assistant. What data and methods the API provides (mostly access to data) is described in detail in the documentation.

Collision protection

Resources are a key element of how the whole reservation system works. Thanks to them, the system can automatically make sure that two reservations requiring the same resource – employee, place, or service – never overlap.

Collision protection

more in the documentation

Let the reservation system automatically make sure you never have two reservations overlapping at the same time if they use the same resource. Thanks to collision protection, there's no problem creating a complex range of events and services while still ensuring effective management of reservations for the same time slot.

Resources (service, employee, place) in the reenio system serve not only as the informational basis for the range of events, their filtering, and navigation, but also as an important element in automating the whole reservation process. Thanks to collision protection, the system automatically evaluates whether a reservation can be created at a given time, or whether it would cause a collision due to the resources involved already being booked – for example, if a sauna would be booked at the same time by another reservation, but for a different service.

If you want to make reservations really efficiently, and want to offer your customers different options, services, prices, etc., then collision protection is definitely a feature worth understanding and getting right. For example, if you run a tire shop and car wash with 3 bays, thanks to collision protection you can offer different services (events) across the bays, and if a customer books one service in bay 1, no other reservation for the same time can be created for bay 1. And the reservation system takes care of exactly this automatically.

Collision protection is available for almost all event types. It cannot be used to protect against collisions at the level of individual seats in a seat map.

10 reasons of using the on-line reservation system

  1. The customer will never forget their reservation. Reenio will automatically notify the customer of an upcoming event by e-mail and/or SMS.

  2. Save time when booking. The customer can conveniently choose the date of the visit by themselves and this will let you work.

  3. You will get contact information for all customers. Finally, you have a database of customer e-mails and phones in one place, with little effort. Including support for GDPR!

  4. Flexible setting options. With several different types of appointments, you can reserve tennis courts, training courses, and theatre reservations. Everything is just a matter of what you need and how you set up the system.

  5. Perfect insight into your business. reenio gives you a clear overview of sales and occupancy. You can always rely on your data to make decisions.

  6. Payments are not a problem. reenio supports both online payment gateways and classic billing. This will save your customers time and allow them to pay instantly for reservations.

  7. Reenio works in the cloud and on a desktop computer or mobile phone. Reenio is always there when you need it.

  8. You go with the times. Your customers are online and accustomed to modern technology, and they expect the same from you. Meet your customers.

  9. You will never forget your customer again. reenio can automatically save all reservations to your personal calendar (Google, Outlook) and send you notifications according to different criteria.

  10. The basic version of the system is FREE, so why not start using reenio today? You won't be limited in time, all you have to do is just to keep in mind the number of reservations a month.

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