reservation system for
your business

Offer customers the ability to book exactly where they expect to find your range of events – whether on your own dedicated web address, or embedded directly into your existing website. In both cases, in a form suitable for computers, tablets, and mobiles alike.

The reenio reservation page is the main place where customers choose and book your services. Its web address is up to you to set, and it can take the form of, for example, yourcompany.reenio.cz, or you can set it up directly as a website on your own domain. The page is responsive and adapts its display to different devices without losing content or functionality, and also supports multiple language versions if you're addressing customers from different countries.

Besides a standalone address, the reservation page can also be embedded directly into your existing website using a simple piece of code, so that visitors go through the whole booking process within your own web presence. You can embed either the whole offering, or just a specific event or service, and you can also hide unnecessary elements so the appearance blends in as well as possible with your website.

The content, look, and functionality of the reservation page can be customized to a certain extent – from choosing the basic layout, colour scheme, and content information, all the way to how the offering is displayed and the customer's journey and behaviour.

Connect your reservation page with Google Analytics or the Facebook Pixel and track how successful your campaigns are, gaining important data. At the same time, you can use the system to communicate with customers in an automated and efficient way, retaining them, motivating them, or gathering feedback.

You can add tracking code for Google Analytics, the Facebook Pixel, or similar tools to your reservation page, and track visitor behaviour as well as conversions from advertising campaigns.

The reenio reservation system also offers a whole range of tools for staying in touch with customers at different stages of the customer lifecycle. For example, using custom messages, you can automatically send a satisfaction survey shortly after an event ends and gather feedback without having to reach out to customers manually. In the same way, a customer who hasn't made a booking for a while can be encouraged to return with a reminder or offer, or you can wish them a happy birthday or name day and add a gift coupon straight away. Thanks to tags, customers can also be automatically sorted according to which service they used, and you can work with them further in a targeted way as part of your own marketing activities.

If you offer services in regular time slots (60 minutes, 90 minutes, etc.), this is the ideal event type, offering a simple and clear booking process.

The Interval event type lets you define a time range within a single day and split it into smaller, regular chunks. On the reservation page, a customer chooses these specific time slots, which can also follow on from one another, extending their reservation according to the defined rules.

This event type is typically suitable for sports facilities and sports complexes, consulting and advisory services, wellness, or a sauna.

Want to know how satisfied your customers are? Just send them a request for a review once the event has ended. The reservation system can help with this and can automatically send, store, and process satisfaction surveys from customers.

Gathering feedback works by combining two features – a review form and custom messages. The review form defines the custom questions of various types that you want answers to, as well as a star rating. This form can then be linked to a custom message, which ensures it's sent to the customer according to defined rules and based on a specific event.

Connect the reservation system to other applications, smart devices, or automation processes according to your own needs, using the API (Application Programming Interface).

Being able to use the API interface brings a completely new perspective on how you can work with the data managed and provided by the reservation system. Using HTTP-based queries, you can retrieve specific data about reservations, customer overviews, accounting documents, code lists, and more.

Another important element in this regard is so-called Webhooks. These are notifications that can notify any external system, based on an event that has occurred, that a new reservation has been made, that a payment has been received, and so on. Combining Webhook notifications with subsequently retrieving data via the API can result in a comprehensive implementation of your own data-processing logic.

So if you need to build your own statistics dashboards, control lighting in a hall based on ongoing reservations, turn on sauna heating, or communicate with a smart lock, and so on, then using the API offered by the reservation system is essential. A typical use is also a direct connection to automation services such as Make or Home Assistant. What data and methods the API provides (mostly access to data) is described in detail in the documentation.

Offer loyal customers a more convenient way to pay for repeat visits – a punch card for a set number of visits or value, or top-up customer credit.

The reenio system offers several ways to let customers pay for reservations based on a previously prepaid value, instead of individual direct payments.

Punch cards work as a special type of coupon with a set number of visits or a gradually drawn-down amount (credit-based punch card). Applying the punch card code adjusts the reservation price accordingly, either by subtracting a defined amount or applying a discount of up to 100%. These codes don't have to be tied to a specific registered customer account, so they can be used easily and flexibly. They can also be restricted to specific events, so you clearly define which offered activities a punch card can be used for and which not.

Customer credit, on the other hand, works as a virtual wallet linked to a registered and logged-in customer account. A customer can top up their credit themselves online via a payment gateway (potentially with a bonus), or you can top it up manually in the administration, for example when paying in cash at reception. A credit wallet can in principle also have an expiration set.

Both solutions can be used effectively together with online payments, where the whole process of purchasing punch cards or credit can be fully automated. There are many possibilities, and it always depends on your specific settings and how you think through how and under what rules these customer-loyalty tools will work for your particular type of business.

Split the work in the administration across your whole team while staying in control of who can see, edit, and configure what – from full administrator access down to simply viewing reservations.

Any number of users, each under their own account, can have access to the reenio reservation system's administration. The system offers several user roles which, combined with specific permissions, clearly define what activities a given user is allowed to carry out.

• Administrator

  Full access to all data and settings.

• Employee

  A flexible role typically for users who manage reservations, events, and communicate with customers, and so on.

• Receptionist

  A role designed for quickly and efficiently working with existing reservations, creating them, and checking them in.

• Read-only

  A supplementary role intended purely for access to information, typically as a safe way to view data.

Thanks to user roles and permissions, working with reservations can be entrusted to other people without them needing access to the reservation page settings or other system parameters – an employee, for example, can process reservations but can't change the system's configuration or access the record of online payments. In specific cases, you can also set a restriction to a specific group of reservations based on a resource (e.g. only a particular branch or service).

Logging in can be secured with two-factor authentication, or password entry can be replaced with modern passkeys – verification by fingerprint, face recognition, or the device's own screen lock.

Find out everything you need about customers right at the time of booking – extend the standard form with your own fields and tailor the form to a specific event and type of service.

Custom booking forms let you extend the standard reservation form (name, e-mail, phone) with any additional fields your business needs – from checkboxes, through selecting from options, entering text, all the way to uploading a file (e.g. a photo of the customer or a scanned confirmation). It's also possible to collect specialized data, where the system takes care of validating the correct format.

Individual custom fields can be required, or only shown based on the reserved capacity or a previously selected value. A special group is formed by form fields that affect the reservation price – which makes it easy to handle, for example, a surcharge for renting equipment, a discount for members, or a price adjustment for an above-standard scope of service.

A form can be assigned to a single event, or set globally so it automatically applies to all events on the reservation page. Working with custom forms is therefore very simple while also offering very broad possibilities for use.

Data entered in a custom booking form is saved as part of the specific reservation and can also be included in an export to Excel, and worked with further as needed.

Handle payments received in person on the spot too – mark a reservation as paid, generate an accounting document, and print it directly on a POS printer, or accept a card payment right away through a connected payment terminal.

The cash register feature lets you mark a reservation as paid directly in the administration, even when the payment took place outside the online payment gateway, for example in cash at reception. The system can then issue a corresponding accounting document for the payment received this way, respecting the configured document numbering, and so on.

For card payments, the system can also be connected to a payment terminal (SumUp, GP Tom, Comgate), which means a payment request can be sent to the terminal directly with a button in the reservation detail, and after a successful payment the system automatically marks the reservation as paid, creates the payment and document, and sends the customer a confirmation by e-mail, just like with payment via the online gateway.

Set prices for customers exactly to match your offering – different customer categories, discounts for longer bookings or bookings made well in advance, discount coupons, and any combination of all of these.

The price of a reservation in the reenio system doesn't have to be just a single fixed number – the system provides tools to price your offering intelligently and precisely, in line with how your business works. You can set different pricing categories, for example admission for an individual or a family, which are then automatically factored into the reservation based on the customer's choice.

On top of that, you can tailor the price to the specific circumstances of the reservation – for example, giving a discount to customers who book well in advance, or setting a different rate for a longer stay or rental. Thanks to a custom booking form, you can then easily offer add-on services or a discount for a selected group of customers.

For marketing campaigns and controlled access to selected events, discount coupons are useful, with their own settings for validity and number of uses – whether it's a one-off promotion, a loyalty discount, or a closed group for whom you only open up an event when the corresponding code is used.

The power of this pricing approach lies in the fact that all these tools can be combined and used together as needed. The final price always reflects exactly how you want to offer your services and what the customer themselves chooses.

The reenio reservation system runs primarily on Microsoft Azure, one of the most widespread and thoroughly vetted cloud solutions in the world. Running in the cloud means you don't have to worry about your own servers, their maintenance, or backing up data – the infrastructure, availability, and security are handled by Microsoft, which invests heavily in the performance, security, and certification of the Azure platform over the long term. Some selected services also run on Amazon Web Services (AWS).

The Microsoft Azure platform was the first cloud solution in the Czech Republic to be vetted and listed in the eGovernment cloud computing catalogue, with the highest achievable security level, BÚ3. Running in such a vetted environment brings greater resilience against attacks or outages, modern data security, and continuous security updates already at the level of the platform itself.

Thanks to cloud operation, the reservation system is accessible from anywhere with an internet connection and can flexibly respond to growing demands – whether in terms of number of customers, reservations, or the volume of data.

Don't lose customers just because an event is already fully booked – let them sign up for a waiting list and automatically notify them as soon as a place opens up for them because an earlier customer cancels their reservation.

The waiting list feature lets customers express interest in a reservation even when an event no longer has free capacity. A reservation doesn't get created for them at that point yet – the system simply records their interest, including their details. As soon as the corresponding capacity becomes available (e.g. another customer cancels their reservation), the system automatically picks a waiting-list candidate from the queue based on order and capacity and creates a standard reservation for them with everything that entails – sending a confirmation, a possible payment request, cancellation rules, and so on. If a candidate on the waiting list doesn't get a spot, the system no longer notifies them any further.

This feature is only available for the Full single event type and must first be enabled and configured for the specific event.