reservation system for
your business

Offer customers a classic bank transfer payment option too, for cases where you don't need instant confirmation – ideal for reservations made well in advance.

Bank transfer payment in the reenio system is especially useful where the deadline for mandatory payment of a reservation is three days or more, or where payment isn't a condition for the reservation to be created at all. The advantage of this approach is that everything happens purely within the reservation system and the bank, without needing an online payment gateway set up. Another advantage is lower costs for processing payments. The downside, on the other hand, is that checking, synchronizing, and the speed of payments is more complex.

The system provides the customer with the payment details (account number, amount, variable symbol – also in the form of a popular payment QR code) needed to send the payment, and based on the variable symbol, the payment can then be traced and matched to a specific reservation or, in the case of gift coupons, a purchase. Matching can be done manually directly in the administration, or automatically – you just need to set up your supported bank to send notifications of incoming payments to a unique e-mail address. As soon as such a notification arrives from the bank, the system matches the payment based on the variable symbol and marks the reservation as paid itself.

Bank transfer is usually also available as one of the methods within the online payment gateway, though in that case enabling it is more of a complication, since it combines completely different payment methods into a single solution. As with other payment methods, the system automatically issues and sends the customer the relevant accounting document the moment the payment is matched.

The reservation system can automatically inform customers, as well as admins and employees, about what's happening around reservations – you can set up system notifications according to your needs and the way you operate.

System notifications are automatic e-mails and SMS messages that the system sends on behalf of your reservation page without any further action on your part. These include confirmation of a successful reservation, confirmation of cancellation, confirmation of payment, reservation approval, a PDF with reservation codes, a reminder of an upcoming event, and more.

For each event type in the settings, you determine which channel it should be sent through – e-mail, SMS, or both – and, if relevant, how far in advance. For example, a reminder about an upcoming event can be sent 24 hours and also 3 hours in advance. Sending, of course, assumes you have the corresponding customer contact details available.

• For customers

  All communication and information from the system to the customer, including a reminder so a reservation doesn't lapse unnecessarily.

• For administrators

  To provide a basic overview of what's happening in the system without needing to constantly check and log into the administration.

• For employees

  Ideal when a specific employee needs to be notified that a reservation for their services has been made and they need to plan for it.

Unlike custom messages, these are messages with a fixed, predefined content reflecting reservation information – their content or form cannot be freely edited, only when and to whom they are sent can be configured.

Calendar synchronization lets you connect the reenio system with an external calendar. This is typically a connection with Google Calendar, and is set up simply by logging in with your Google account and granting access.

Reservations created in the reenio system will appear in your calendar, but the reverse doesn't happen – reservations aren't created from events in your Google Calendar (the booking process is complex enough that a calendar event alone isn't sufficient). In the other direction, i.e. from Google Calendar into the reenio system, synchronization is therefore only limited – events can be synchronized as time blocks, so that no new reservation can be created for that particular date and time.

Offer customers the option to save their ticket, reservation, or coupon directly to their phone, in an app they already know and use – Apple Wallet or Google Wallet.

The reenio system lets customers add the QR code for a reservation or ticket directly to their Apple or Google system wallet, so the customer doesn't need to look up a confirmation e-mail or print a document – the code is saved right on their phone, where they can easily find it when they arrive.

The same option can also be used with coupons – meaning QR codes for gift coupons, discount codes, and punch cards. For a coupon that's drawn down gradually, this solution has one huge advantage: the customer can see their current balance directly in their phone's wallet.

For the customer, this is primarily about convenience and a lower risk of losing or forgetting a ticket or coupon – for you, it means a somewhat smoother and faster check-in process for tickets and coupons.

Handle payments received in person on the spot too – mark a reservation as paid, generate an accounting document, and print it directly on a POS printer, or accept a card payment right away through a connected payment terminal.

The cash register feature lets you mark a reservation as paid directly in the administration, even when the payment took place outside the online payment gateway, for example in cash at reception. The system can then issue a corresponding accounting document for the payment received this way, respecting the configured document numbering, and so on.

For card payments, the system can also be connected to a payment terminal (SumUp, GP Tom, Comgate), which means a payment request can be sent to the terminal directly with a button in the reservation detail, and after a successful payment the system automatically marks the reservation as paid, creates the payment and document, and sends the customer a confirmation by e-mail, just like with payment via the online gateway.

Automate communication with customers exactly to your needs – from reminders, through satisfaction surveys, to marketing offers, in the form of e-mails or SMS messages. The possibilities of custom messages are, however, far broader. Custom messages can also be used to notify an external system or device, or to inform administrators or employees.

Custom messages allow you to set up sending of messages tied to a specific event in the reservation process and a corresponding moment in time. The event can be automatic (creation of a reservation, end of an event, etc.) or tied to a manual change of a reservation's status in the administration or mobile app.

• E-mail

  The basic type of custom message, where a text e-mail message with your own content is sent.

• SMS

  A popular message type which, although limited in size and format, offers greater delivery certainty.

• Webhook

  A technical solution for notifying an external system that some event has occurred. Typically used for various automations.

• Mobile app

  A quick way to send a notification directly into a specific reenio mobile app.

• Smartemailing

  If simple text content for an e-mail isn't enough, you can use templates and sending via the Smartemailing tool.

Unlike system notifications, which have a fixed structure and content, with custom messages you decide the content and purpose yourself – typically these are used for a thank-you or a request for feedback after an event ends, a reminder before an upcoming event, a marketing offer, booking instructions, birthday or name-day wishes (even with a gift coupon), or a reminder to a customer who hasn't booked for a while.

The content of custom messages can also contain so-called placeholder variables, which are replaced with the corresponding value when the message is actually sent, e.g. the customer's name or the reservation's start time. Custom messages are assigned to events via message groups, so there's no need to set up rules for every event separately, while still keeping flexibility for different situations and needs.

A special feature of certain message types and specific events is the ability to add dynamic elements to a custom message – a satisfaction survey or a generated coupon code. It's entirely up to you how you integrate these options into your marketing activities.

Offer customers the ability to book exactly where they expect to find your range of events – whether on your own dedicated web address, or embedded directly into your existing website. In both cases, in a form suitable for computers, tablets, and mobiles alike.

The reenio reservation page is the main place where customers choose and book your services. Its web address is up to you to set, and it can take the form of, for example, yourcompany.reenio.cz, or you can set it up directly as a website on your own domain. The page is responsive and adapts its display to different devices without losing content or functionality, and also supports multiple language versions if you're addressing customers from different countries.

Besides a standalone address, the reservation page can also be embedded directly into your existing website using a simple piece of code, so that visitors go through the whole booking process within your own web presence. You can embed either the whole offering, or just a specific event or service, and you can also hide unnecessary elements so the appearance blends in as well as possible with your website.

The content, look, and functionality of the reservation page can be customized to a certain extent – from choosing the basic layout, colour scheme, and content information, all the way to how the offering is displayed and the customer's journey and behaviour.

Connect your reservation page with Google Analytics or the Facebook Pixel and track how successful your campaigns are, gaining important data. At the same time, you can use the system to communicate with customers in an automated and efficient way, retaining them, motivating them, or gathering feedback.

You can add tracking code for Google Analytics, the Facebook Pixel, or similar tools to your reservation page, and track visitor behaviour as well as conversions from advertising campaigns.

The reenio reservation system also offers a whole range of tools for staying in touch with customers at different stages of the customer lifecycle. For example, using custom messages, you can automatically send a satisfaction survey shortly after an event ends and gather feedback without having to reach out to customers manually. In the same way, a customer who hasn't made a booking for a while can be encouraged to return with a reminder or offer, or you can wish them a happy birthday or name day and add a gift coupon straight away. Thanks to tags, customers can also be automatically sorted according to which service they used, and you can work with them further in a targeted way as part of your own marketing activities.

Running events that are only accessible online? Sell entry to webinars, online courses, or other events that take place purely online, while keeping control over who actually gets access to that content.

An add-on for the Full single event or Coupon event type lets you effectively create a reservation or sell a ticket for an event that doesn't take place physically but rather as an online broadcast or communication – typically a webinar, online workshop, concert, theatre performance, meeting, or online class.

Supported platforms include Youtube, Zoom, or Vimeo, which can be integrated through the reservation page into a secure player. This content protection works so that a customer accesses the online event via their reservation code. The reservation code can be used for the whole duration of the event, and an extension can optionally be set. Importantly, the online content is only accessible with the corresponding restriction and through integration into the reservation page, not on the online platform itself.

Don't let customers create reservations online without your say – decide for yourself which reservation to approve. This is useful anywhere a booking request needs to be reviewed first, before you actually assign the customer an event.

The reservation approval feature changes the standard process so that a reservation created by a customer isn't approved right away, but first waits for your approval in the administration. After creating a reservation, the customer is informed that their reservation is awaiting approval, and receives final confirmation (and, if applicable, a prompt for online payment) only once you approve, or alternatively reject, the reservation.

This is useful anywhere you want full control over how events are filled – for example for individual consultations, where you first need to check whether a time slot is suitable, for services that require related preparations to be arranged, or anywhere you want to prevent random or unsuitable reservations.

Offer customers a booking at exactly the time that works for them and for you – they don't have to fit into predefined time blocks like with the Interval type; they simply choose the start and length according to the event's settings.

With the Any time event type, you define a time window within which a booking is possible, and further settings determine in what time increments a reservation can start and how long it can last. This is suitable where opening hours are the basis, and it's typically used for providing various services such as renting spaces, massages, hairdressing, tanning, or personal meetings.

Combined with collision protection, this type offers a very flexible way to offer various services, at different prices and with different durations, in such a way that booking one service blocks the offering of other services at the same time.

Set prices for customers exactly to match your offering – different customer categories, discounts for longer bookings or bookings made well in advance, discount coupons, and any combination of all of these.

The price of a reservation in the reenio system doesn't have to be just a single fixed number – the system provides tools to price your offering intelligently and precisely, in line with how your business works. You can set different pricing categories, for example admission for an individual or a family, which are then automatically factored into the reservation based on the customer's choice.

On top of that, you can tailor the price to the specific circumstances of the reservation – for example, giving a discount to customers who book well in advance, or setting a different rate for a longer stay or rental. Thanks to a custom booking form, you can then easily offer add-on services or a discount for a selected group of customers.

For marketing campaigns and controlled access to selected events, discount coupons are useful, with their own settings for validity and number of uses – whether it's a one-off promotion, a loyalty discount, or a closed group for whom you only open up an event when the corresponding code is used.

The power of this pricing approach lies in the fact that all these tools can be combined and used together as needed. The final price always reflects exactly how you want to offer your services and what the customer themselves chooses.