reservation system for
your business

Give customers the ability to choose a specific spot directly on a map of a hall, restaurant, or car park – whether for the entire event, or just a selected time period.

This event type lets you create a map of specific places and other elements, from which the customer chooses for themselves where they want to sit, stand, park a car, and so on. There are then two ways to book: either for the whole event at once (a classic ticket sale for an event with a specific seat), or for any time period, where the customer chooses a specific time from and to together with a place (e.g. booking a table in a restaurant or a parking spot). It's suitable for concerts, balls, theatres, cinemas, restaurants, room rentals, shared offices, or parking spaces.

A strong feature of this event type is also its pricing, where the price depends on the category of the place on the map, to which price variants or conditional prices can also be added. Combined with generating a separate reservation code for each booked place, a separate ticket is then always created for each place, labelled with its specific location on the map, so individual attendees can easily be checked in separately.

Run your reservation system in compliance with current legislation without having to track every change in this area yourself – we continuously add features that make it easier to meet your obligations. Of course, in this respect the reservation system is just a tool; legislative requirements and processes must always be grounded in the reality of your business, including outside the online world.

For example, as part of GDPR, the reenio system lets you set up automatic deletion of personal data after a chosen period, or keeps track of customer requests to have their personal data deleted. You can also define your own consents that go beyond the defined legitimate interest, and use them as the basis for, for example, sending marketing communications only to customers who have given direct consent for that.

In response to ongoing changes in legislation and amendments to laws, new features have appeared in the reenio system to make it easier to meet the requirements of the so-called "button law", the requirement for easy withdrawal from a contract, or the ability to report illegal content on the reservation page.

Offer customers a booking at exactly the time that works for them and for you – they don't have to fit into predefined time blocks like with the Interval type; they simply choose the start and length according to the event's settings.

With the Any time event type, you define a time window within which a booking is possible, and further settings determine in what time increments a reservation can start and how long it can last. This is suitable where opening hours are the basis, and it's typically used for providing various services such as renting spaces, massages, hairdressing, tanning, or personal meetings.

Combined with collision protection, this type offers a very flexible way to offer various services, at different prices and with different durations, in such a way that booking one service blocks the offering of other services at the same time.

Deliver important information straight to a customer's phone, even in cases where an e-mail message isn't enough for various reasons – reservation confirmation, a reminder before an event, or instructions on how to use the service.

SMS messages are available in the system both as system notifications and as custom messages with any text you like. These can then be automatic, sent in connection with some event, or sent manually directly from a specific customer's detail page, or in bulk to multiple customers at once. SMS messages are limited by their length and what can be communicated, but even so play an important role in keeping customers informed.

An interesting option is using SMS messages for further functionality. This includes verifying a customer's phone number during registration or when creating a new reservation, or as a technical communication channel – for controlling a device using a predefined SMS text, e.g. turning on the sauna heater before the start of a reservation.

Try the reenio system with no risk and no time limit for free, and only move to a paid plan when you need more, based on the scope and needs of your business.

The FREE plan can be used permanently and completely free of charge – ideal for trying out the system, or for a smaller operation with a low number of reservations. This plan doesn't have some features available and has a limit on the number of reservations per month.

For full use of the system, there are paid packages available on a monthly subscription basis (BUSINESS and PREMIUM), which differ in the range of features available (e.g. advanced integrations, gift coupons) as well as in the maximum number of reservations or resources.

• FREE

  A basic mode suitable for trying out, testing, or running a small-scale operation with a low number of reservations.

• BUSINESS

  The most commonly chosen plan, suitable for regular operation and managing reservations.

• PREMIUM

  Offers all features and the highest limits, best supporting your business and its growth.

The reenio reservation system works as a typical SaaS cloud solution – it doesn't require any installation or upfront investment; you just need to register and can start using the system right away, with the subscription price depending on the chosen plan and the scale of your operation.

Across all plans, credits are also used, which serve to pay for services that are charged based on volume (e.g. sending SMS messages, file storage, or online payments) – as part of the subscription, everyone receives a certain amount of credits as part of the price.

Keep a clear customer database with a reservation history and a whole range of related tools. The reenio system automatically builds the customer database based on reservations made or direct registration. A registered customer gains the ability to log in and manage their reservations directly within the reservation page. If customer credit is used, they can see their balance within their account and top it up online.

Depending on your settings, a reservation can also be allowed without registration, simply by entering an e-mail address or phone number, which is especially suitable where you don't expect one specific customer to use the reservation system regularly and often.

A well-maintained, extensive customer database is an important marketing tool. The system offers the option of bulk sending e-mail or SMS messages, which is useful for reaching customers with a new offer, a discount campaign, but also operational information or as part of crisis management.

The customer database naturally contains personal data, which today requires a certain approach to how it's handled and protected. The reservation system allows you to set up automatic deletion of personal data after a chosen period, and also keeps track of customer requests to have their data deleted. This makes it easier to meet GDPR requirements in line with the rules defined for your particular business.

If you need to import a customer database from another system or a manually maintained spreadsheet, that's no problem – an existing customer list can be easily and smartly imported into the reenio system.

Easily get data about reservations and customers out of the reenio system, and then work with it in Excel, using AI, or use it for importing into other systems, for example for e-mail marketing.

Overviews of reservations and customers can be easily exported to Excel at any time, including data from your own custom booking and registration forms.

Besides a simple data export, the reservation system can also be connected to other systems using the API or webhooks, letting you pass data programmatically and in real time, as well as work with it at the level of its data structure.

The reenio reservation system runs primarily on Microsoft Azure, one of the most widespread and thoroughly vetted cloud solutions in the world. Running in the cloud means you don't have to worry about your own servers, their maintenance, or backing up data – the infrastructure, availability, and security are handled by Microsoft, which invests heavily in the performance, security, and certification of the Azure platform over the long term. Some selected services also run on Amazon Web Services (AWS).

The Microsoft Azure platform was the first cloud solution in the Czech Republic to be vetted and listed in the eGovernment cloud computing catalogue, with the highest achievable security level, BÚ3. Running in such a vetted environment brings greater resilience against attacks or outages, modern data security, and continuous security updates already at the level of the platform itself.

Thanks to cloud operation, the reservation system is accessible from anywhere with an internet connection and can flexibly respond to growing demands – whether in terms of number of customers, reservations, or the volume of data.

Offer customers a reservation for a fixed time slot with a limited capacity – ideal wherever more than one person needs to be able to attend an event, but not more than you're able to serve.

With the Full single event type, a customer always books the whole event as set, i.e. a fixed time slot from – to, with no option to choose a custom time. This is typically an event with a higher capacity, taking place at a fixed time – suitable for sports events and lessons, seminars, lectures, concerts, exhibition openings, one-off courses, workshops, or tours.

For this type you can also enable a so-called waiting list, where a customer can still express interest in booking even after all available capacity has been used up. This event type also supports creating recurring reservations and supports online events.

Offer customers the option to save their ticket, reservation, or coupon directly to their phone, in an app they already know and use – Apple Wallet or Google Wallet.

The reenio system lets customers add the QR code for a reservation or ticket directly to their Apple or Google system wallet, so the customer doesn't need to look up a confirmation e-mail or print a document – the code is saved right on their phone, where they can easily find it when they arrive.

The same option can also be used with coupons – meaning QR codes for gift coupons, discount codes, and punch cards. For a coupon that's drawn down gradually, this solution has one huge advantage: the customer can see their current balance directly in their phone's wallet.

For the customer, this is primarily about convenience and a lower risk of losing or forgetting a ticket or coupon – for you, it means a somewhat smoother and faster check-in process for tickets and coupons.

Offer your customers gift coupons for your services, and at the same time let them buy gift coupons online – the customer immediately receives their coupon by e-mail and can give it as a gift or use it right away.

Gift coupons are part of the broader discount coupon and punch card functionality, with a similar approach and possible uses for all these tools. You create a coupon with predefined parameters – a set validity period, discount amount, or value – and assign it to specific events it can be applied to (so you can have different coupons for different service offerings, or events that don't accept coupons at all). The customer then receives a coupon code, either directly from you or through an online purchase.

• One-off redeemable amount

  A classic coupon with a fixed monetary value, typically for one-off use as a gift.

• Percentage discount

  A discount coupon for a proportional amount, typically suitable for giving to new customers or as a punch card, etc.

• Gradually redeemable amount

  The coupon has a certain monetary value which is used up gradually – a form of virtual wallet.

• No discount

  A type of coupon that doesn't adjust the price at all, but can be used, for example, to restrict reservations to a limited group of customers.

For genuine gift coupons, the ability to create your own design (PDF) is important, reflecting not just your visual style and intended use, but also allowing space for a dedication and so on.

Let customers pay for their reservation or tickets online right away, before the service is provided – faster, more convenient, and with the certainty that the reservation will be paid, and therefore used.

The reenio system allows you to require prepayment as part of the booking process, so a customer's reservation only becomes valid once paid. You decide yourself whether online payment is mandatory, or whether you leave it up to the customer to pay on site. With mandatory payment, you can set a deadline by which a new reservation must be paid, otherwise it is automatically cancelled and the slot is released for another customer.

For online payments you can choose from several supported payment gateways. The reservation system then handles the technical connection and communication with the chosen gateway, but all business and formal matters are handled directly with the payment gateway provider – you keep the money you receive under your own control, in your own merchant account.

• GoPay

  An online payment gateway offering a wide range of payment methods, from card payments to fast bank transfers, Apple Pay, or Google Pay.

• Comgate

  Another Czech payment gateway that also operates in other European countries. Its payment methods vary and cover common needs.

• Stripe

  A global payment gateway that is becoming increasingly popular. It offers fast integration and approval, so you can start accepting payments within minutes.

• Bank transfer

  A special type of payment method where the reservation system itself can generate a QR code for payment and then automatically verify and match received payments.

After a successful payment, the system automatically marks the reservation as paid and generates and sends the customer a payment document. The reenio system offers a wide range of options and features for working with payments, including exports, refunds, and more. However, it should be noted that reenio itself is not an accounting system.