reservation system for
your business

Easily get data about reservations and customers out of the reenio system, and then work with it in Excel, using AI, or use it for importing into other systems, for example for e-mail marketing.

Overviews of reservations and customers can be easily exported to Excel at any time, including data from your own custom booking and registration forms.

Besides a simple data export, the reservation system can also be connected to other systems using the API or webhooks, letting you pass data programmatically and in real time, as well as work with it at the level of its data structure.

Reach and communicate with your customers in their own language, whether they're booking from your home country or from abroad – the reservation page and the entire administration can run in multiple language versions at the same time. 4 supported languages are available for the administration, and 7 languages are available for localizing the reservation page.

Custom content that you enter into the system yourself (terms and conditions, resource descriptions, event names, homepage information, etc.) needs to be translated and provided by you. The system offers a clear way to manage information across multiple languages.

The reservation system can automatically inform customers, as well as admins and employees, about what's happening around reservations – you can set up system notifications according to your needs and the way you operate.

System notifications are automatic e-mails and SMS messages that the system sends on behalf of your reservation page without any further action on your part. These include confirmation of a successful reservation, confirmation of cancellation, confirmation of payment, reservation approval, a PDF with reservation codes, a reminder of an upcoming event, and more.

For each event type in the settings, you determine which channel it should be sent through – e-mail, SMS, or both – and, if relevant, how far in advance. For example, a reminder about an upcoming event can be sent 24 hours and also 3 hours in advance. Sending, of course, assumes you have the corresponding customer contact details available.

• For customers

  All communication and information from the system to the customer, including a reminder so a reservation doesn't lapse unnecessarily.

• For administrators

  To provide a basic overview of what's happening in the system without needing to constantly check and log into the administration.

• For employees

  Ideal when a specific employee needs to be notified that a reservation for their services has been made and they need to plan for it.

Unlike custom messages, these are messages with a fixed, predefined content reflecting reservation information – their content or form cannot be freely edited, only when and to whom they are sent can be configured.

The reenio reservation system runs primarily on Microsoft Azure, one of the most widespread and thoroughly vetted cloud solutions in the world. Running in the cloud means you don't have to worry about your own servers, their maintenance, or backing up data – the infrastructure, availability, and security are handled by Microsoft, which invests heavily in the performance, security, and certification of the Azure platform over the long term. Some selected services also run on Amazon Web Services (AWS).

The Microsoft Azure platform was the first cloud solution in the Czech Republic to be vetted and listed in the eGovernment cloud computing catalogue, with the highest achievable security level, BÚ3. Running in such a vetted environment brings greater resilience against attacks or outages, modern data security, and continuous security updates already at the level of the platform itself.

Thanks to cloud operation, the reservation system is accessible from anywhere with an internet connection and can flexibly respond to growing demands – whether in terms of number of customers, reservations, or the volume of data.

You can connect reservations in the reenio system directly with supported smart locks and thus automatically control customer access.

Supported locks include Igloohome (offline operation is also possible thanks to algoPIN technology), Nuki, and the Unifi Access system from Ubiquiti. Each has its own specifics and is an ideal solution for different types of operation and scenarios.

• Igloohome

  Not just online operation via an internet gateway, but also a standard offline mode using the algoPIN algorithm.

• Nuki

  A well-known and proven smart lock brand with an online cloud solution.

• Unifi Access

  A professional solution for demanding operations, enabling full access control and integration with, for example, a camera system.

The whole process can work according to your specific settings, but typically, for example 1 hour before a paid reservation begins, a unique PIN code valid only for that customer and for the duration of their reservation is automatically generated and sent to them. With Igloohome there is an option where the lock doesn't need to be connected to the internet and the customer still receives a unique PIN code. However, an online connection offers greater flexibility and control over access.

To use this integration, you need to have the REENIO Connect feature active in the administration and the ability to use Custom messages, through which the automation itself takes place. The unique PIN code is then sent to the customer via e-mail or SMS.

Offer customers a classic bank transfer payment option too, for cases where you don't need instant confirmation – ideal for reservations made well in advance.

Bank transfer payment in the reenio system is especially useful where the deadline for mandatory payment of a reservation is three days or more, or where payment isn't a condition for the reservation to be created at all. The advantage of this approach is that everything happens purely within the reservation system and the bank, without needing an online payment gateway set up. Another advantage is lower costs for processing payments. The downside, on the other hand, is that checking, synchronizing, and the speed of payments is more complex.

The system provides the customer with the payment details (account number, amount, variable symbol – also in the form of a popular payment QR code) needed to send the payment, and based on the variable symbol, the payment can then be traced and matched to a specific reservation or, in the case of gift coupons, a purchase. Matching can be done manually directly in the administration, or automatically – you just need to set up your supported bank to send notifications of incoming payments to a unique e-mail address. As soon as such a notification arrives from the bank, the system matches the payment based on the variable symbol and marks the reservation as paid itself.

Bank transfer is usually also available as one of the methods within the online payment gateway, though in that case enabling it is more of a complication, since it combines completely different payment methods into a single solution. As with other payment methods, the system automatically issues and sends the customer the relevant accounting document the moment the payment is matched.

Tailor the reservation system to your business – whether you run a sports facility, a beauty salon, a rental business, or organize educational courses, the system can flexibly respond to the various needs and ideas linked to your particular type of business. Of course, it's still a universal cloud system rather than a custom-built solution, so some very specific ideas about how it should work or look might not actually be achievable.

The system offers a wide range of settings that make it easier to tailor booking to your specific customers and business. The foundation of this flexibility is the different event types (Full single event, Intervals, Full sequence, Any time, Multi-day, Coupon, Seat reservation), from which you can choose the most suitable one – from one-off workshops, through hourly rentals of sports facilities, to multi-day stays or selling event tickets.

Building on this foundation is a whole range of further settings that let you fine-tune the process further: custom booking forms for collecting specific data, various types of prices and discounts, online payments and payment by credit, reservation approval, waiting lists, collision protection between resources, or automated communication using system and custom messages. Thanks to user roles, you can also involve your whole team with correctly set permissions, and connect the reservation system to other systems as needed via the API or webhooks.

So the system grows together with your business – from a simple setup with minimal configuration, all the way to a comprehensive solution using most of the available features at once.

The reenio system is under continuous, ongoing development, which brings new features, integrations with other tools and devices, and improvements to existing features and elements of the administration and the reservation page. Development follows both the needs of users and their businesses, as well as developments in the technology world – new technical solutions or web technologies are gradually incorporated into the system so that every user can work with them effectively.

Development also automatically responds to current formal and legislative requirements, for example in the area of personal data protection (GDPR) or obligations related to reporting illegal content or online withdrawal from a contract. Thanks to this, you can run the reservation system in compliance with current rules without having to track and address every legislative change yourself.

Thanks to the system's concept, which uses cloud technologies for its operation and works as SaaS (Software as a Service), it always holds true that new features or updates are available to all users. The availability of these features and changes is always automatic, and the user doesn't need to carry out any system update or installation.

You can find an overview of news and current changes on an ongoing basis in the documentation or in the system's administration.

Connect the reservation system to other applications, smart devices, or automation processes according to your own needs, using the API (Application Programming Interface).

Being able to use the API interface brings a completely new perspective on how you can work with the data managed and provided by the reservation system. Using HTTP-based queries, you can retrieve specific data about reservations, customer overviews, accounting documents, code lists, and more.

Another important element in this regard is so-called Webhooks. These are notifications that can notify any external system, based on an event that has occurred, that a new reservation has been made, that a payment has been received, and so on. Combining Webhook notifications with subsequently retrieving data via the API can result in a comprehensive implementation of your own data-processing logic.

So if you need to build your own statistics dashboards, control lighting in a hall based on ongoing reservations, turn on sauna heating, or communicate with a smart lock, and so on, then using the API offered by the reservation system is essential. A typical use is also a direct connection to automation services such as Make or Home Assistant. What data and methods the API provides (mostly access to data) is described in detail in the documentation.

Handle payments received in person on the spot too – mark a reservation as paid, generate an accounting document, and print it directly on a POS printer, or accept a card payment right away through a connected payment terminal.

The cash register feature lets you mark a reservation as paid directly in the administration, even when the payment took place outside the online payment gateway, for example in cash at reception. The system can then issue a corresponding accounting document for the payment received this way, respecting the configured document numbering, and so on.

For card payments, the system can also be connected to a payment terminal (SumUp, GP Tom, Comgate), which means a payment request can be sent to the terminal directly with a button in the reservation detail, and after a successful payment the system automatically marks the reservation as paid, creates the payment and document, and sends the customer a confirmation by e-mail, just like with payment via the online gateway.

Split the work in the administration across your whole team while staying in control of who can see, edit, and configure what – from full administrator access down to simply viewing reservations.

Any number of users, each under their own account, can have access to the reenio reservation system's administration. The system offers several user roles which, combined with specific permissions, clearly define what activities a given user is allowed to carry out.

• Administrator

  Full access to all data and settings.

• Employee

  A flexible role typically for users who manage reservations, events, and communicate with customers, and so on.

• Receptionist

  A role designed for quickly and efficiently working with existing reservations, creating them, and checking them in.

• Read-only

  A supplementary role intended purely for access to information, typically as a safe way to view data.

Thanks to user roles and permissions, working with reservations can be entrusted to other people without them needing access to the reservation page settings or other system parameters – an employee, for example, can process reservations but can't change the system's configuration or access the record of online payments. In specific cases, you can also set a restriction to a specific group of reservations based on a resource (e.g. only a particular branch or service).

Logging in can be secured with two-factor authentication, or password entry can be replaced with modern passkeys – verification by fingerprint, face recognition, or the device's own screen lock.

If you offer services in regular time slots (60 minutes, 90 minutes, etc.), this is the ideal event type, offering a simple and clear booking process.

The Interval event type lets you define a time range within a single day and split it into smaller, regular chunks. On the reservation page, a customer chooses these specific time slots, which can also follow on from one another, extending their reservation according to the defined rules.

This event type is typically suitable for sports facilities and sports complexes, consulting and advisory services, wellness, or a sauna.